Helping You Every Step of the Way

Support

 

 

Live Remote Assistance

Set SupportDo you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

 

Our Service Desk personnel are certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications and all versions of Outlook, Exchange Server and SQL Server, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners, Smartphones and PDA’s.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page.

How It Works:

   

Step 1: 

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code.

Step 2: 

You are prompted to download a small virus-free plug-in. Download it here.Remote Assistance Plug-In Download

Step 3: 

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: 

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.