Polycom SoundPoint IP 650 Configuration with sipXecs

Firmware versions

It is recommended to use the TFTP server built into your sipX server already to distribute firmware updates to your Polycom SoundPoint phones in a controlled and reliable way.The sipX TFTP server is used to manage Polycom and other phones and can be used for this purpose.

TFTP root directory: /var/sipxdata/configserver/phone/profile/tftproot on your sipX server

Copy the PolyCom firmware image into the TFTP server's root directory. For example to get 3.1.3RevC.zip issue the following commands on your sipX host:

Polycom SoundPoint 650:

cd /var/sipxdata/configserver/phone/profile/tftproot
wget http://downloads.polycom.com/voice/voip/sp_ss_sip/spip_ssip_vvx_3_1_3RevC_release_sig_combined.zip
mkdir poly
unzip spip_ssip_vvx_3_1_3RevC_release_sig_combined.zip -d poly/

Phone Setup Using the sipXecs Configuration Server

Once the phone is able to find a boot server at startup, all remaining configuration is done automatically and remotely using the sipXecs configuration server and Web UI. The tasks required to complete the installation are as follows:

  1. Create at least one user and group who will be using the phone.
  2. Create a phone configuration group to speed up future provisioning.
  3. Connect phone to network and allow sipXecs auto provisioning to generate temporary ID
  4. Assign one or several users to the phone (create lines).
  5. Generate the profile for the phone and reboot the phone.

Dial Plan Configuration

One of the more daunting aspects of configuring Polycom phones is creating a dial plan that will accommodate all of the numbers that you anticipate your users will dial.

Don't forget to set a Time out value for your digit map in the phone group configuration. A good value to try is 2

The default digit map that sipXecs suggests is:


Which is interpreted as follows:

Some suggested digit map entries to accommodate other sipXecs services:

If you need to set up your digit map to handle 4 digit dialing simply modify the [8]xxx entry to [8]xxxx and the [2-7]xx entry to [2-7]xxx. Essentially you are only adding one x on the end of the entry.


Network Configuration

Under the Ethernet section, check the Overwrite check box. it controls whether existing Network Configuration settings on the phone are overwritten with these values. In the VLAN ID tagging line enter your voice vlan:20

Restoring Factory Defaults

If you need to restore back to factory defaults, press and hold certain key combinations (depending
on the phone model) simultaneously during the countdown process in the bootROM until the password prompt appears:
• IP 301, 501, 550, 600, 601, and 650, and 670: 4, 6, 8 and * dial pad keys

Rebooting the Phone

To reboot the phone, press and hold certain key combinations simultaneously until a confirmation tone is heard or for about three seconds: Volume-, Volume+, Mute, and Messages